Shipment
Shipment
Shipping conditions
Shipping partners & shipping methods
Shipping is carried out exclusively by secure, insured shipping providers such as UPS, FedEx or DHL Express.
All shipments are sent with tracking and are fully insured – both within Germany and for international deliveries.
Delivery countries
We currently deliver to the following countries in the European Union :
- Germany
- Austria
- Netherlands
- Belgium
- Luxembourg
- France
- Spain
- Italy
- Denmark
- Sweden
- Finland
- Ireland
- Portugal
- Estonia
- Latvia
- Lithuania
- Czech Republic
- Poland
- Slovakia
- Slovenia
- Croatia
- Hungary
Regional restrictions & security reservation
We reserve the right to exclude certain regions within these countries from delivery, especially if
- there is an increased risk of loss, theft or fraud,
- or secure delivery cannot be guaranteed (e.g. in rural border areas, remote regions or certain postcode areas).
In individual cases, we may subsequently refuse or cancel an order if there are security or delivery concerns.
In such a case, any payments already made will of course be fully refunded.
Shipping costs (flat rate)
Delivery areaShipping costsGermany99 €EU (listed above)199 €
The shipping costs include insured transport, tracking, and special shock-proof packaging for your luxury watch.
Delivery times
- Germany: approx. 2–3 working days after receipt of payment
- EU countries: approx. 7–10 working days after receipt of payment
Individual or rare models may have different delivery times. We will inform you of these on a case-by-case basis.
Packaging & transport protection
All watches are packaged in special shock-resistant material and shipped protected.
Delivery may include original box, warranty card, certificates or accessories, if specified.
Self-collection possible
By prior appointment, you can also pick up your watch in person at our premises in Gütersloh.
Address:
MCF Aurum GmbH
Blücherstraße 12
33330 Gütersloh
Please contact us to arrange an appointment at:
📧 info@aurum-atelier.de
Transport damage
Please check the goods immediately upon receipt for any external damage or irregularities.
In case of obvious transport damage, we ask for:
- Photo documentation,
- and notification within 24 hours,
so that we can assert any claims against the shipping service provider in a timely manner.
Your statutory rights remain unaffected.
Questions about shipping?
📧 info@aurum-atelier.de
📞 +49 5241 5059081
